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Membership upgrade

CD****

By CD****
in SOS Technical Stuff

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CD****

CD****

Posted

Over the last week or so, I've tried upgrading to premium membership about 6 times.

I've tried different credit cards, different browsers and all fail with error message "transaction failed".

My guess is it's because I'm not approving the transaction with my bank but it never gets that far and the bank never even receive the request.

Any ideas what's going on?  I have submitted a help ticket, but no replies so far so wondered if there was anything obvious I could try.

Ev****

Ev****

Posted
Idk it seems kinda sketchy upgrading that is I feel it's ki da scam like but that's my personal opinion.
Mi****

Mi****

Posted
The app is so glitchy lately I don’t think it’s worth £18 a month
Leisa

Leisa

Posted
  3 hours ago, Evandier said:
Idk it seems kinda sketchy upgrading that is I feel it's ki da scam like but that's my personal opinion.
Expand  

I’ve been here and upgraded for 2 years. It’s most definitely not a scam. You are welcome to your opinion though, even though it’s wrong and kind of offensive to the site. It’s the upgraded members who greatly assist the ability to maintain the site for those who want to stay gratis members.

MrJim

MrJim

Posted
I’ve had the same problem 3 different credit cards and on the phone and the laptop it’s definitely a problem at the site’s end
Ki****

Ki****

Posted

I too have had the same issue.  Requested assistance weeks ago to no avail. Guess they're not really interested in paid memberships?  Now I KNOW that's not true, but really don't understand the lack of assistance or explanation.   It IS becoming an annoyance, establishing contact is much harder when the site is not working properly.  Wondering if ANYONE has found  a way around ths problem?

  • 5 weeks later...
ea****

ea****

Posted
Ive had to pay every month and not being able to use the alp any way used to, its a nightmare and they even dare to charge for a alpha and beta version of their software
  • 1 year later...

Deleted Member

Posted
(edited)

Add me to the list of people that have tried multiple cards and even making a virtual card specific for this site. All of them fail with an error "transaction denied".  I've written support but gotten ZERO response from them... I guess they don't want anyone to pay for the site anymore?

Edited by Deleted Member
Oldmann77

Oldmann77

Posted
I have contacted support about the problem and received a response, to try another card. I have tried the premium membership by the point system, and it truly is not worth the purchase price, but I grow weary of the blurred Fotos and the continual popups demanding I purchase a membership. I am of the opinion that the problem is with the site location being European and based on the Euro, not the USD.

Deleted Member

Posted

I agree that I think the problem is that their payment process cannot process United States payment cards.  I don't even see the attempt at the transactions on any of the cards I've tried, which likely means that their processor is not even attempting to authorize payment.

  • 1 month later...
  • 6 months later...
Ju****

Ju****

Posted
Took my *** days ago. STILL wants me to upgrade membership to talk to people and see pictures. Every time
Ju****

Ju****

Posted
I upgraded days ago. They have my funds. But I'm still getting bumped to the upgrade pages every time I try to click into someone's chats or pix. If I re lick the upgrade choices, I get an error message that I already upgraded! Grrr.
FETMOD-TF

FETMOD-TF

Posted
  6 hours ago, JustGettinStarted said:

I upgraded days ago. They have my funds. But I'm still getting bumped to the upgrade pages every time I try to click into someone's chats or pix. If I re lick the upgrade choices, I get an error message that I already upgraded! Grrr.

Expand  

Sorry to hear you are having upgrade issues.  Please contact the Customer Support Team via the help menu and they will be able to assist you further. 

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